Print this page

Privacy Policy

Keeping it under our hat

Here at Virgin Health Bank Limited, we're committed to ensuring that all your personal data that is collected is kept private.
We protect any information we ask you. And we abide by the Data Protection Act 1998. This Privacy Policy explains how we
treat information collected from you during your use of our websites, including (collectively, the "Site").
By using the Site, you signify your acceptance of this Privacy Policy.
You also have control over the data stored about you and what types of information, if any, you'd like to receive. Sometimes
you may be asked to provide proof of identity before we show you your personal data - that's so we can prevent unauthorised access. We'll keep prying eyes out!

Staying in touch

We'd love to hear from you. You can get in touch by visiting the "Talk to us" section.

Getting to know you

On the Site, we collect personal data when you request something from us, be this to apply for our services, to request a brochure or simply to make contact with us. Personal data may include details such as your name, postal and email address, country of residence, telephone number, date of birth, best time to contact you, and any other information you wish to supply. On the Site, we do not generally collect sensitive data (such as data relating to health, your racial or ethnic origin, or religious or other beliefs) unless volunteered by you.

Any such data will be maintained in the United Kingdom. We use your personal data to fulfil any request you make. We reserve the right to contact you from time to time to ensure that the information we have collected about you is accurate and current. Also, if you contact us, we may keep a record of your contact information and correspondence if any, and we may use any personal data you provide to us to communicate with you and to respond to your enquiries. We may also occasionally call or email you promotional information concerning the services. If you would prefer not to receive such messages, you may unsubscribe from such messages by contacting us by email at

We will retain your personal data for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required by law.

Note that this Site is not directed towards children under the age of 18, and children under 18 should not provide personal data to the Site.

Your secret's safe with us!

We may share the information with affiliated Virgin companies or companies we contract with to perform various functions necessary to meet your specific requests, administer the Site, and to communicate with you. These companies agree that they will not use or disclose that personal data for any other purpose.

Other than as explained in this Privacy Policy, we will not disclose any personal data we collect from you to others without your permission, except in certain limited circumstances: (a) to comply with regulatory requirements; (b) to protect the security of the Site; (c) to protect ourselves against liability; (d) in response to legal process; or (e) in connection with a restructuring or sale of our business or company. We may use your personal data in order to analyse our customer base, and statistical information may be shared with third parties and other Virgin Group companies - but we'll keep it anonymous.

We will never rent or sell our customer lists to any other organisation or individual. You should be aware that if the Site contains links to other websites then these sites may have different privacy and security policies. We don't have any control over them, and take no responsibility for information given to these sites.

Outside the EU

You should be aware that countries outside the European Economic Area may have a lower standard of protection for personal data than that required by the Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the European Economic Area (e.g. for the purpose of completing a contract for your benefit) then we'll make every effort to ensure that your personal data is adequately protected as required by the Data Protection Act 1998.

Safe and sure

The Site has security installed to ensure that any personal data entered onto the Site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal data and we can't be responsible for any outcomes resulting from a breach of security when the Site is used.

We're confident in our security, and it is always a top priority to ensure we do not get any problems.

Keeping an eye on us!

You can request, at any time, access to the personal data we hold about you. You can do this by clicking on the contact us button on the Site, or you can email or write to us at the below address (we might reserve the right to charge a £10 administrative fee). You are entitled to be told by us, as the data controller, whether we or someone else on your behalf is processing your personal data; what personal data we hold; details of the purposes for the processing; and details of any third party to whom your personal data has been disclosed. You may also ask us to correct or change personal data that you have previously provided to us at

In the future...

This Privacy Policy may change, and if it does, any changes will be identified on the Site. That way you'll always be fully aware of our privacy practices.

Talk to us

If you have any queries, comments or complaints regarding our privacy practices or this Privacy Policy, just get in touch by clicking on the contact us button on the Site, by email at, by telephone (08456209665), or write to us at Virgin Health Bank Limited, 250 Gunnersbury Avenue, London W4 5QB